Ooznest Privacy Policy

Ooznest Limited (“We”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Identity and Contact Details of the Data Controller

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Ooznest Limited of The Yard, Old Crown Lane, Brentwood, Essex, CM14 5TA. You can contact us via email at help@ooznest.co.uk.

Data Collection and Uses

We may collect the following information from customers:

• Personal Information: Your name, address, email address, telephone number, financial and credit/debit card information, and personal descriptions.
• Marketing Preferences: Information concerning your marketing preferences.
• Website Use: You may give us information about you by filling in forms on our website (www.ooznest.co.uk) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register a user account on our website, subscribe to our services, place an order on our website, participate in discussion boards or other social media functions on our website, enter a competition, promotion, or survey, take part in a remote troubleshooting session via TeamViewer, and when you report a problem with our website.

Automated Data Collection

When you visit our website, we may automatically collect:

• Technical Information: Including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Website Use Information: Including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

When you call our customer service number, we may also automatically collect information, as all calls are recorded for training and monitoring purposes.

Purpose of Processing and Legal Basis

We process this information for the following purposes:

• To fulfil our contract with you: Facilitating purchasing and delivery of products by you from us and to keep you informed of those purchases.
• Safety Information: So that you can be notified of technical ‘how to use’ guidance and of potential safety information relating to our products.
• Profiling: For basic profiling purposes (so we can take account of your preferences – this is not automated decision-making).
• Marketing: To let you know about goods and services in which you may be interested. If you have registered with us or placed an order you will receive email and postal communications. You may choose not to receive these. Where we are required by law to obtain opt-in consent to market to you, we will do so.
• Improvement of Services: Assist in making general improvements to our services and analyse how our services are used.
• Administration: Carry out and administer any obligations arising from any agreements entered into between you and us, administering our website and for internal operations, including troubleshooting, improving our website to ensure that content is presented in the most effective manner for you and for your computer, allowing you to participate in interactive features of our service, keeping our website safe and secure.

Sharing of Personal Data

We may share your information with third parties:

• Service Providers: Website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
• Legal Compliance: When appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
• Payment Processors: PayPal and Stripe and Xero for processing payments.
• Delivery Services: Royal Mail, Parcelforce, Fedex, DHL, TNT, UPS, APC for delivering orders.
• Analytics and Advertising: Google and Facebook for analytics and advertising.
• Marketing: With consent, Mailchimp for newsletter marketing.
• Reviews: Trustpilot.
• Credit Checks: Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Third-party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google Remarketing

Our website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Opting Out

Users can set preferences for how Google advertises to you using the Google Ad Settings page http://www.google.com/settings/ads. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Legal Basis for Processing

As a business, we rely in general on our legitimate interests in order to lawfully process your personal information. We are processing your personal data in a business context and as part of a mutually beneficial relationship so we can provide you with the goods and services you want and to market you in accordance with your preferences – we need to process your personal data for these purposes and we have appropriate security and other safeguards in place, in particular where the data subject is a child. On this basis given the nature of the personal data concerned we consider we are entitled to process the personal data concerned for our legitimate interests.

In addition, where we have a contract with you we may need to process your personal information to perform the contract and this is also a lawful basis for our processing.

We may also rely on your consent as the lawful basis for processing where the law either requires us to obtain consent (e.g. for certain categories of electronic marketing) or where we as a marketing policy from time to time require your opt-in consent to marketing (notwithstanding our legitimate interests referred to above).

Transfer of your information out of the EEA

We may transfer your personal information outside the European Economic Area (EEA) to any of the third parties listed above who are located outside the EEA. Such countries do not have the same data protection laws as the United Kingdom and EEA. We will ensure that any transfer of your personal information will be subject to the appropriate or suitable relevant safeguards as required under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

Data Retention

We will hold name, postal address, email address, telephone number, mobile number credit or debit card details for a minimum of 6 years, the period we are required to retain this information by applicable UK tax law. We will hold name, postal address, email address, telephone number, mobile number for marketing purposes for a minimum period of 4 years.

Your Rights

The General Data Protection Regulation provides data subjects certain rights relating to the processing of their personal data. These include the right to request access to your data, to have your data corrected, to request the deletion of your data, to restrict processing of your data, data portability, and the right to object to certain types of processing. You can make a request expressing your rights by writing to us at the address above, or by using the contact form on our website.

Complaints

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The Information Commissioner’s Office (ICO) is the UK’s supervisory authority regarding data protection matters and has a responsibility to act on complaints made to it. They can be contacted by visiting the website https://ico.org.uk/concerns/ or calling the ICO’s helpline on 0303 123 1113.

Changes to our Privacy Policy

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

This privacy policy was last updated on 17 May 2023.

Please check back frequently to see any updates or changes to our privacy policy.

If you have any questions regarding this policy, or your dealings with our website, please contact us at help@ooznest.co.uk, or Ooznest Limited of The Yard, Old Crown Lane, Brentwood, Essex, CM14 5TA.

Your acceptance of these terms: By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at help@ooznest.co.uk. You can also correct any factual errors in that information or require us to remove your details form any list under our control.

The Data Controller is Ooznest Limited of The Yard, Old Crown Lane, Brentwood, Essex, CM14 5TA.

Ooznest Cookie Policy

Introduction

This Cookie Policy explains how Ooznest Limited (‘we’, ‘us’ and ‘our’) uses cookies and similar technologies to recognize you when you visit our website www.ooznest.co.uk (the “Website”). It explains what these technologies are and why we use them, as well as your rights to control our use of them. This policy should be read alongside our Privacy Policy which sets out how and why we collect, store, use and share personal information generally.  This policy is in line with the applicable UK and EU regulations.

What are Cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. Website owners widely use cookies to make their websites work more efficiently and provide reporting information. Cookies do not allow us to identify you individually. First-party cookies are set by the website owner (in this case, Ooznest Limited), while third-party cookies are set by parties other than the website owner, enabling third-party features or functionality on the website (e.e., advertising, interactive content and analytics). These third parties can recognise your computer both when it visits the website in question and also when it visits certain other website.  

Types of Cookies Used

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent Cookies for the following purposes:

• Necessary / Essential Cookies: These are Session Cookies administered by us. They are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided.

• Cookies Policy / Notice Acceptance Cookies: These are Persistent Cookies administered by us. They identify if users have accepted the use of cookies on the Website.

• Functionality Cookies: These are Persistent Cookies administered by us. They allow us to remember your choices when you use the Website, such as remembering your login details, language preference and saving your basket. These Cookies aim to provide you with a more personal experience.

• Tracking and Performance Cookies: These are Persistent Cookies administered by third parties. They are used to track information about traffic to the Website and how users use the Website. They may directly or indirectly identify you as an individual visitor, linking the information collected to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

How to Control and Delete Cookies

You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu. However, please be aware that restricting or blocking cookies set on our website may impact the website’s functionality or performance or prevent you from using certain services provided through the website.

Changes to this Cookie Policy

We may change this Cookie Policy from time to time, please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

This policy was published on 30/05/2023.

Contact Information

If you have any questions about this Cookie Policy, you can email us at help@ooznest.co.uk or write to us at Ooznest Limited of The Yard, Old Crown Lane, Brentwood, Essex, CM14 5TA.