Help and Contact

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Christmas Opening Dates

Ooznest will be closed over Christmas from 4pm Thursday 22nd December 2022 and re-open at 8am on Tuesday 3rd January 2023.
Orders can still be placed throughout the whole of the festive season and normal shipping will resume on 3rd January 2023.
Orders placed over the Christmas closure will be shipped as soon as possible upon our return.
Any tickets and queries submitted to us will be repsonded to upon our return on 3rd January.

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At Ooznest we strive to put the customer at the centre of everything we do.
Use a channel below to get in contact

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Live Message

Use Icon In Bottom Right Corner
Online Mon to Fri – 8:00 to 16:00

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+441277523171 on WhatsApp Only
Online Mon to Fri – 8:00 to 16:00

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Facebook

Online Mon to Fri – 8:00 to 16:00

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Email

help@env-ooznest-refresh.kinsta.cloud/ or use the one of the contact forms below.

[/col_inner] [/row_inner] [tabgroup style=”tabs” align=”center”] [tab title=”an existing order”] [row_inner style=”collapse”] [col_inner span=”1″ span__sm=”12″ divider=”0″ padding=”0px 0px 0 0px” visibility=”hide-for-medium”] [/col_inner] [col_inner span=”10″ span__sm=”12″ span__md=”12″ padding=”0px 0px 0p 0px”] [/col_inner] [col_inner span=”1″ span__sm=”12″ visibility=”hide-for-medium”] [/col_inner] [/row_inner] [row_inner] [col_inner span=”1″ span__sm=”6″ visibility=”hide-for-medium”] [/col_inner] [col_inner span=”5″ span__sm=”12″ span__md=”6″] [accordion title=”FAQs”] [accordion-item title=”Can I get an update on my WorkBee order?”]

On your Order Confirmation email you will have received the estimated dispatch date for your WorkBee. We aim to dispatch all WorkBees by this given date.

If you contact us around 1 week before your estimated dispatch date, we should be able to provide further updates if necessary.

[/accordion-item] [accordion-item title=”My order has not arrived yet?”]

Please check the online tracking for your parcel at the courier tracking website.

Please check the estimated delivery timescales on our Delivery Information page.

If there have been any delays this will be updated on the tracking information.

If it has passed the delivery timescales stated on our website and you still have not received your order, please contact us.

Please note we must follow courier rules with regards to declaring a parcel as lost. We may need to allow time to investigate with couriers before any resends can be arranged.

[/accordion-item] [accordion-item title=”Can I amend my order?”]

Orders can be amended where possible. If you wish to amend your order please contact as soon as possible via Live Message.

As we operate a same day dispatch on most orders, sometimes amendments cannot be actioned if the order has already been completed.

[/accordion-item] [accordion-item title=”Can I cancel my order?”]

Orders can be cancelled where possible. If you wish to cancel your order please contact as soon as possible via Live Message.

As we operate a same day dispatch on most orders, sometimes cancellations cannot be actioned if the order has already been completed.

[/accordion-item] [accordion-item title=”My parcel is shown as delivered but it hasn’t been?”]

Please:

Check the shipping address on your order confirmation is correct.
Check if a family member/colleague/post-room has signed for the parcel at your address.
Check if the parcel has been left with a neighbour.
Check around your property as the parcel may have been left in a safe place.
Check if a calling card has been left. If you were not at home to accept delivery, the courier should leave a card with their contact details and you can arrange the redelivery yourself.

If you still cannot locate the parcel, please contact us to investigate this further with the courier.

[/accordion-item] [accordion-item title=”Can I view the Ooznest Original WorkBee in action?”]

The best place to see the Ooznest WorkBee in action is on our social media channels linked at the bottom of the page where our customers showcase exactly what can be achieved with a WorkBee machine.

We also exhibit at shows with demonstrations of the machine. Please contact us for details of any upcoming shows.

[/accordion-item] [accordion-item title=”I think there is an issue with my order.”]

Please get in touch using the contact form to discuss any order issues. Someone will get back to you to resolve this as soon as we can.

Any claims of shortage need to be made within 7 days of receipt of the order.

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CONTACT FORM

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We ship worldwide. All of the delivery options can be on our Delivery Information page.

To get exact shipping costs of your order, use the ‘calculate shipping’ button in the shopping basket.

Or at the checkout, when you enter your delivery address, it will display the shipping options and prices available at your delivery address.

[/accordion-item] [accordion-item title=”Will there by customs import charges for delivery to my country?”]

The shipping prices do not include any customs & duty fees which may incur in the destination country. We cannot handle these we’re afraid.

These will be billed from the courier directly to the recipient.

We advise contacting the local authority to enquire how much these charges may be.

[/accordion-item] [accordion-item title=”Can I get a quote?”]

We have an easy online quoting system on our website, where you can add all items you wish to your basket and create a quote using the ‘Quote Checkout’ button. This will also allow you to quote the shipping to your delivery address.

Once completed you will get an email with the details and a PDF copy of the quote.

You can view Quotes in your account, make changes and convert Quotes to orders by paying.

[/accordion-item] [accordion-item title=”Can I pay by Bank Transfer?”]

Yes. Add items to your cart and proceed to checkout as normal, you can then select the payment method as ‘Direct Bank Transfer’, and place the order.

You will receive an email with the bank details and instructions to make the bank transfer.

Please note it can sometimes take a day or two for the bank transfer to be allocated to your order.

[/accordion-item] [accordion-item title=”Can I order by Purchase Order?”]

Yes. Orders by Purchase Order need to be placed directly on our website.

Add items to your cart and proceed to checkout as normal, you can then select the payment method as ‘Purchase Order’.

Add your PO number in the box provided and place the order.

You will receive an email with instructions of where to send a copy of the corresponding PO.

Please note payment will be required up-front for PO orders unless you have a credit account with us.

[/accordion-item] [accordion-item title=”Can I use my EU VAT Number”]

As the UK is no longer a member of the European Union VAT will not be charged at checkout to anyone outside of the UK, regardless of EU VAT Status. Any tax to be paid will be handled at import into your country.

There is a field at checkout to enter your EU VAT Number, but this is for your records only and has no effect on taxes to be paid to us.

[/accordion-item] [accordion-item title=”My payment seems to have failed, what can I do?”]

This usually happens if there is an issue with the billing address matching the card being used or issues with the 3D Secure checks.

Please double-check the billing address matches that of the card and try again. If there is still an issue, then we advise you may need to contact the card provider.

The payment may show as pending as the bank holds the money, but it will shortly be returned. No payment has been taken by us.

[/accordion-item] [accordion-item title=”Are there any finance options available?”]

We offer PayPal credit. More information about PayPal credit can be found here: PayPal Credit

At checkout select PayPal as the payment option, and it will show PayPal Credit as a Payment source if eligible.

[/accordion-item] [accordion-item title=”If I order a WorkBee, when will it be ready?”]

As all the WorkBee’s are manufactured and made to order in our warehouse in Essex, they have a production lead time on them.

On the Original WorkBee product page, when you select the size and colour it will display the current estimated dispatch date.

We are working hard to get the kits dispatched as soon as we can and we are confident the quality of the WorkBee will make the wait worth it!

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CONTACT FORM

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To get your burning questions answered about the Ooznest Original WorkBee Call-Backs can be arranged with our sales team.

Use the Contact Form to book your call-back.

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On the Original WorkBee product page, when you select the size and colour it will display the current estimated dispatch date.

As all the Ooznest Original WorkBee kits are manufactured and cut to order here in our warehouse in Essex, depending on current demand they may have a production lead time on them.

As of January 2023 we are fully up to date and all WorkBee’s will ship within 1-2 days.

[/accordion-item] [accordion-item title=”What is included with the Original WorkBee Z1+ CNC Machine?”]

Check out the What’s Included tab for all the details.

The Original WorkBee Z1+ CNC Machine includes everything you need to build a moving CNC Machine.

The Configurator lists all the extras we offer.

The essential extras you need are: Router Head and CAM Software.

End Mills, Dust Shoe, Touch Probe, Surfacing Bit and Enclosure are all optional extras.

Items we do not supply are the MDF Spoilerboard and Workpiece clamps.

If you buy the Dust Shoe, you will also need a suitable extraction system.

[/accordion-item] [accordion-item title=”Can I speak to someone about the Original WorkBee Z1+ CNC Machine?”]

Yes, you can arrange a call-back with one of our team to get all your burning questions answered!

Please use the contact form to request a call-back.

[/accordion-item] [accordion-item title=”What Software do I need with the Original WorkBee Z1+ CNC Machine?”]

The WorkBee has the following software workflow: CAD > CAM > WorkBee Control.

CAD/CAM
The CAD program creates designs and the CAM program turns designs into toolpaths (G-code).

Most CAM programs have basic CAD functionality built-in.

We offer Carveco and Vectric branded software which has great functionality and ease of use. CAM Software can be added in the product configurator.

WorkBee Control
The WorkBee Control software comes built-in on the machine.

It is browser-based so can be used on your computer, tablet* or phone*.

Use WorkBee Control to send the toolpaths to the WorkBee, set work zero and move the machine around.

*tablet/phone functionality only available on the Wifi version of the WorkBee Z1+

[/accordion-item] [accordion-item title=”Should I choose WiFi or Ethernet connectivity on my Original WorkBee Z1+ CNC Machine?”]

The connectivity is how you will connect to the WorkBee Z1+.

If you will have a strong Wifi signal near the machine – Choose the Wifi version.

If there is no Wifi or the signal is weak – Choose the Ethernet version*.

If you plan to have a computer next to the WorkBee Z1+ at all times – Choose the Ethernet version*.

*The ethernet cable connects directly from the ethernet port on your computer to the WorkBee. No internet is required.

A USB to Ethernet Adaptor can be used – you can get one here.

[/accordion-item] [accordion-item title=”What is the maximum depth of material I can cut on the Original WorkBee Z1+ CNC Machine?”]

With the recommended 18mm spoilerboard the maximum depth of material you can cut the whole way through is 44mm.

You can cut thicker material up to a maximum of 88mm, but not the whole way through.

[/accordion-item] [accordion-item title=”What materials can the Original WorkBee Z1+ CNC Machine cut?”]

With a WorkBee CNC Machine you can cut a huge range of materials including:

Foams
Plastics
Woods
Carbon Fibre
Aluminium

For a more detailed list please check out the Technical Tab on the product page

If you have a material not listed, get in touch and we can advise.

[/accordion-item] [accordion-item title=”Is there an assembly service for the Original WorkBee Z1+ CNC Machine?”]

We’re afraid we do not offer an assembly service.

The WorkBee Z1+ is a self build CNC Machine Kit, and our easy-to-follow and detailed assembly manuals make the build almost as fun as using the machine!

The guides on assembling the WorkBee Z1+ can be found on our learning portal: https://learn.env-ooznest-refresh.kinsta.cloud//

Building your own WorkBee yourself will equip you with knowledge of all the ins and outs of the machine – making maintenance much easier.

Only simple tools are required (spanners, allen keys, screwdrivers etc.) – all the crimping, soldering, and commissioning the controller are all done for you!

The technical support team are always able to offer assembly help and advice.

[/accordion-item] [accordion-item title=”I want a custom size Original WorkBee Z1+ CNC Machine, is the possible?”]

Due to the production line nature of how we make our Ooznest Original WorkBees, we cannot offer any custom sizes outside the standard sizes you see on our Original WorkBee product page

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CONTACT FORM

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WORKBEE FAQs

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Common queries & Troubleshooting top-tips for your Ooznest Original WorkBee can be found on the Answers section at learn.env-ooznest-refresh.kinsta.cloud/.

Feel free to browse the Answers section to solve your problem, or even post your own question, our technical advisors will also respond there.

[accordion title=”OTHER PRODUCT FAQs”] [accordion-item title=”My Drag Chains do not match the size I bought?”]

The drag chains we sell are sized by the internal dimension, not the external dimension. If you have already received your drag chains, please double-check and measure the internal dimension of the drag chain you have received.

[/accordion-item] [accordion-item title=”How do I calculate the maximum loads and deflections of V-Slot Extrusion?”]

To estimate the deflection and suitable loads for our extrusions please take a look at this guide here: https://env-ooznest-refresh.kinsta.cloud//wp-content/uploads/2018/05/How-To-Estimate-Deflection.pdf

[/accordion-item] [accordion-item title=”I can’t fit Drop In Tee Nuts into the slot of the extrusion”]

If clearance extrusions have been purchased please note that these extrusions have a slightly smaller slot size than our normal range. This range has a slot size of 5.77mm (Normal range has a slot size of 6.13mm). The smaller slot size gives better contact with wheels, however, it means our Drop-In Tee Nuts will not work reliably with this extrusion. Everything else will work as normal, including normal Tee Nuts.

[/accordion-item] [accordion-item title=”I can’t connect the BlackBox over USB?”]

If the BlackBox is not connecting over USB, please try all the troubleshooting steps on this page here: https://docs.openbuilds.com/doku.php?id=docs:blackbox:faq-usb-connection-failed

Once you have tried all these, if it still will not connect, please use the contact form to get in touch.

[/accordion-item] [accordion-item title=”How do I program the uStepper Controller?”]

The uStepper is programmed using the Arduino IDE. Please follow this guide to set it up: https://www.youtube.com/watch?v=YB7T09-tZ9s

Programming examples for the uStepper can be found on their GitHub: https://github.com/uStepper/uStepperS

We also advise watching their YouTube videos for practical examples how to program the uStepper Controller: https://www.youtube.com/channel/UCDqHUzLZmlESwpoJ6-1bxaQ/videos

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CONTACT FORM

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Ooznest 30 Days Return Policy

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If for any reason you no longer require your purchase, you can return it to us in its original packaging as long as its within 30 days from the date of delivery.

Once returned items are received, we will inspect the goods, and issue the refund for the price you paid. Refunds are only issued once the goods are in our possession.

Original shipping charges will not be refunded for returns.

Faulty Products: If you think your product is faulty, please contact us first under the ‘An Existing Order’ tab first.

NOTE: We do not offer the option to exchange products.

NOTE: Return requests for items with the ‘Clearance’ marker must be submitted within 14 days from the date of delivery.

NOTE: There are a few exceptions to the returns policy:

Software: Software cannot be returned or refunded once you have been sent the ‘Software Registration’ email.
Customised products: For products which are customised, including those with a cutting service, we reserve the right to refuse the return.
Original WorkBee CNC Machine Kits: All WorkBee kits are made to order, we reserve the right to refuse returns once these have been dispatched.

Any dispatched customised products or Original WorkBee CNC Machine Kits which are agreed to be returned are subject to a restocking and administration fee which will be advised at the time of the return request.

Return requirements
Items must be returned (in our opinion) in a perfect, ‘as-new’ condition, suitable for resale.
You, the customer, are responsible for the cost of the return postage.
Proof of posting should be obtained.
We will not be held liable for items getting lost in the post, so please use a tracked service.

To submit a Return Request
Please complete the return form below with details of the items you wish to return and we will get back to you with instructions of how to complete the return

RETURN FORM

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Operating hourS

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Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:

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08:00 – 16:00
08:00 – 16:00
08:00 – 16:00
08:00 – 16:00
08:00 – 16:00
closed
closed

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CONNECT WITH US

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